FAQ
Frequently Asked Questions (FAQ)
General Information
Q1: What is Hamhow Stationery & Co.?
A: Hamhow Stationery & Co. is a small business based in Ontario, Canada, founded by best friends Margaret and Gloria. We specialize in creating hand-made stickers and other stationery products designed to add joy and creativity to your daily planning and journaling.
Q2: How are your products made?
A: All of our planner stickers are handmade with love and care. We use high-quality materials and put a lot of effort into designing unique and delightful items that will enhance your stationery collection. All products are designed by us in Canada.
Ordering and Shipping
Q3: How can I place an order?
A: Thank you for supporting us! You can place an order directly through our website. Simply browse our collection, add items to your cart, and proceed to checkout.
Q4: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options available at checkout.
Q5: Do you ship internationally?
A: Yes, we ship our products worldwide! Shipping costs and delivery times will vary depending on your location.
Q6: How long will it take to receive my order?
A: Orders are typically processed within 3-5 business days. Shipping times vary based on your location, but generally, you can expect your order within 7-14 business days for domestic shipments and 14-30 business days for international shipments.
Custom Orders and Bulk Purchases
Q7: Do you offer custom designs?
A: Yes, we love creating custom designs! If you have a specific idea in mind, please contact us with the details, and we will work with you to bring your vision to life.
Q8: Can I purchase your products in bulk?
A: Absolutely! We offer discounts for bulk purchases. Please get in touch with us to discuss your needs and receive a custom quote.
Product Information
Q9: What types of stickers do you offer?
A: We offer a wide range of stickers, including planner stickers, decorative stickers, and functional stickers. Our designs are perfect for adding a personal touch to your planners, journals, and other stationery items.
Q10: Are your stickers waterproof?
A: While our stickers are made with high-quality materials, they are not waterproof. We recommend keeping them away from water to ensure they stay in perfect condition.
Returns and Exchanges
Q11: What is your return policy?
A: Due to the handmade nature of the products, all orders are final sale. We do not accept returns or exchanges. If you have any concerns about your order, please email us at info@hamhow.com and we will be happy to support.
Q12: How do I cancel or change an order after payment confirmation?
A: No cancellations or modifications after order confirmation and payment confirmation. If you have any concerns about your order, please email us at info@hamhow.com and we will be happy to support.
Contact Us
Q13: How can I get in touch with you?
A: You can reach us via email at info@hamhow.com or through the contact form on our website. We are always happy to hear from our customers and assist with any questions or concerns you may have.
Q14: Do you have social media accounts?
A: Yes, you can follow us on @hamhowstationeryco for the latest updates, new product releases, and special promotions.